Free Trial Lesson

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We are firm believers in try before you buy.

Book a free trial lesson with one of our tutors, or we are happy to recommend one based on your requirements.  Trial lessons are obligation free, so if we’re not the right fit then you’re not locked in.

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TUTORING TERMS AND CONDITIONS

Tutoring Terms and Conditions (2022/23)

Enrolment

1. Enrolment is a one-term (10-week) commitment (not applicable for Free trial lesson). For students who join mid-term fees will be charged pro-rata on our hourly rate.  All lesson are non-refundable.
 
2. If your lesson falls on a set public holiday, we will offer an alternate catch up lesson during the next holiday period. If you are unable to attend on this date the lesson will be forfeit. 

Trial Lesson

3. Only one (1) free trial lesson permitted per student, existing students can opt to trial an additional subject for a reduced rate (subject to availability). If a parent opts to commence their child’s tutoring after their free trial lesson, standard terms and conditions will apply.

Fees

4. Tutoring fees are required to be paid by week  2of the current term, unless a payment plan has been arranged.

Catch up Lessons

5. If a student cannot attend a class, a minimum 2 hours’ notice must be given to qualify for a catch-up lesson, otherwise the lesson is forfeit.  

6. Catch up lessons are capped at 1 per term and are subject to availability (Mon-Sat).  The lesson must be made up during the current term and is only offered if fees are up to date. We are unable to credit a lesson that has been cancelled by a student.

7. If your tutor is unavailable for your class, BrainFOOD Education will provide an alternate tutor for the scheduled lesson or, if a tutor is unavailable for that lesson, will supply an alternate booking.  All catch up lessons must be made up within the current term and cannot be transferred across to the following term.

8. BrainFOOD Education reserves the right to credit a lesson if we are required to cancel tutoring for reasons outside of our control. A credit will not be applicable if we have offered catch up class options already.

Cancellation / Suspension

9. Two (2) weeks’ notice applies for any cancellation of tutoring once the school term has commenced.

10. For families planning to travel during school term for longer than 2 weeks, we require advance notification. Your booking can be cancelled subject to the 2-week cancellation policy. Alternatively, if you wish to retain your booking for the time period you are away, all lessons must be paid for and only a single catch-up lesson will be applied.


Behaviour

11. Brainfood Education reserves the right to cancel a student enrolment if there is such cause as bullying, harassment and other inappropriate behaviour. Any cancellation will be discussed with parents before action is taken.

We love Maths and English, but there is so much more to learn. We offer a broad range of subjects and short courses run by our qualified tutoring staff.